When arriving to a new destination, or prior to departure, it’s only natural to seek out recommendations in terms of things to do, places to eat, different routes around the area and where the best nearby Happy Hour is. Arrivedo connects hotels and guests, providing a digital platform for hotel staff members to showcase their localized neighborhood and city experiences with travelers.
During a time where Airbnb has raised the bar for locally focused hospitality, independent hotels are at a disadvantage with the robust technology that Airbnb and hotel chains have for communications. Via Arrivedo, hotels can bridge this gap by being part of a technology that fosters community and dialogue between hotels and their guests, while also boosting their overall online presence.
A Platform for Hotel’s Local Host Knowledge
Before Arrivedo, organizing recommendations and services was a time-consuming and expensive process for hotels. During my experience as a hotel owner, it took me months to create a personalized map for guests and thousands of dollars annually to print and distribute them to everyone. See Pariwana maps Lima, Cusco and Peru.
Now, with an Arrivedo profile, hotels can organize this information in just a few hours with an Arrivedo travel writer and start distributing their recommendations for free to guests via welcome emails or with a widget on the hotel’s webpage.
Arrivedo provides hotels a self-publishing tool which they can use to showcase their recommendations to guests. Guests can access these recommendations 24 hours a day on a beautiful mobile, desktop or tablet interface. We think guests will enjoy a better stay if local travel recommendations made by hotel staff are transparently rated and commented on by previous guests, so that only the best recommendations bubble to the top.
By enabling this, Arrivedo provides hotels the ability to differentiate by sharing their own voice and personality, become less impersonal, and build a reputation of helping guests maximize their visit. Arrivedo focuses on organizing local recommendations and information of locations around the hotel.
Today hotel staff and guests have limited avenues to communicate recommendations to travelers including:
- Facebook: Hotels publish promoted content on a timeline, becoming rapidly lost within a few days. Guests arriving to hotels should be able to easily find relevant content from previous guests.
- TripAdvisor: Hotels are only able to respond to guest comments or complaints. This is useful information for travelers as they search for a hotel, but isn’t the traveler also interested in learning more about the hotel’s location?
- Instagram, Pinterest, Twitter, and other social platforms: Although these are useful tools for sharing images and short snippets of information, they are not a true communication solution.
Hotel’s incremental content on Arrivedo can be updated as staff and travelers develop more recommendations, building a stronger Neighborhood Guide for next guests checking in.
Bridging the Gap Between Guests and Local Hosts
Arrivedo is an opportunity for hotels to obtain online recognition from the unique city knowledge that they publish and which travelers find valuable. Just as independent travel bloggers do, it is time for hotels to show the travel community how good they are as hosts by publishing local advice.
Other initiatives have tried to systematize recommendations for hotel guests by creating an artificial intelligence set of recommendations to guests. Our response to them is:
“Don’t kill the hotel’s voice, please!”
As opposed to other sites and platforms, Arrivedo challenges hotels to organize their recommendations and share their voice, while also helping them throughout the process. Top hotels that have already done this (in maps, excels, PDFs, PPs, etc.) can easily create their profile in our platform by pairing their content with our user-friendly editorial tool, robust mapping system and places tagged (APIs).
This is done by connecting with one of our 800 Certified Arrivedo Writers from around the world. With a short 45 minutes interview, the writer will collect all of your local recommendations on a range of themes (personalized routes, nightlife, restaurants, cultural activities and more) to craft your hotel’s personalized Neighborhood Guide.
Our editorial tool works with Wikivoyage data (which provides all destinations globally), Foursquare API (to easily select and pin places on the map with name, lat/long, prices, hours of operations, etc.), and Mapbox API (connecting hotels and places on the map, including walking and car directions).
Hotels that have yet to create a Neighborhood Guide can get their guide and do it with the help of Arrivedo’s travel writing community composed of more than 800 members.
Continuous Growth Throughout 2018
Arrivedo is welcoming hotels to the tech party by letting them organize their Neighborhood Guide as we help them increase online visibility, direct booking, and ancillary revenue.
Our product had been in stealth mode until July 2016, where it was only available in Lima, Peru. Since then we’ve launched in Cusco, San Francisco and now we are present in over 80 cities with more than 500 hotels publishing their recommendations with us.
These hotels include independent hotels such as Cova and Chancellor Hotels in San Francisco, boutique hotels including Stanyan Park and Hotel B part of Relais & Chateaux collection. In addition, Arrivedo showcases hostels and B&Bs like Flying Dog Hostels and Nineteen 06 Mission. The platform also hosts major name hotel locations including Marriott, DoubleTree by Hilton, Hampton Inn SF, Waldorf Astoria and Ritz-Carlton.
Any hotel in the world is welcome to publish their recommendations for guests via Arrivedo. During 2018, we plan to serve 25 million travelers via 50,000 neighborhood guides from hotels.
In 2008, I quit my corporate job in NYC and returned Lima, Peru in order to start a hospitality business. Today Pariwana Hostels Cusco has been considered the third best hostel in the world. After learning about Pariwana’s front desk experience, I decided to co-found Arrivedo. We are building a platform to bridge the current limitations between hotels and modern guests, by sharing local experiences.