Hotel Client Expectations: 4 Easy Tips to Satisfy Your Guests

Guest expectation is at the forefront of the hospitality industry and customer satisfaction is every hotel’s number one aim as it leads to an increase in customer returns and retention. What’s even better than customer satisfaction? Exceeding customers’ expectations.  Anny Wooldridge Travel writer, journalist, editor and blogger. Anny has travelled to 28 countries, worked in […]

What Technologies Today Include a Comprehensive Hotel Tech Stack?

Over the last 10 years technology has developed and changed at an unprecedented rate, with new technology being created, more innovative ways of completing the same tasks being developed, and a complete revitalization through the creation of the internet and social media. To many people and companies, these changes can very quickly become overwhelming and […]

A Quick Guide to Content Marketing Development & Media Ecosystems for Independent Hotels

Content marketing and strategy development for hotels has become a major talking point over the last five years, with the main discussion being around its importance as well as new and innovate ways to improve it while also using it to gain and increase customers. Anny Wooldridge Travel writer, journalist, editor and blogger. Anny has […]

Hotel Technology Consolidation: Enhance Guest Experience, Service & Satisfaction

In 2017 J.D Power created a North American Hotel Statistics Index which has identified and showcased how technology consolidation affects guests’ experience, service and satisfaction in a hotel environment. Anny Wooldridge Travel writer, journalist, editor and blogger. Anny has travelled to 28 countries, worked in Greece, France, America and Colombia. She created her blog Anny’s […]

How to Polish Your Hotel’s Email Marketing Strategy and Increase Guest Experience

Email marketing strategies have been aiding businesses for the last five years. They are seen as a very cost-effective and high return on investment (ROI) form of marketing for companies in all sectors. Email marketing can allow a marketing strategy, such as an offer or discount code, to reach millions of potential customers with one […]